Refund Policy

Thank you for choosing our services at [Grapixe]. We value your satisfaction and strive to provide a positive experience. This refund policy outlines the terms and conditions for refunds related to our services. Please read this policy carefully.

Subscription Renewal and Cancellation

  1. Subscription Renewal: When you subscribe to one of our plans, the subscription will automatically renew unless cancelled. All subscriptions are recurring, meaning they will renew automatically. It is your responsibility to cancel the subscription from your [Company Name] account if you no longer wish to continue.
  2. Cancellation and Avoiding Automatic Charges: To avoid being charged for a new billing period, please ensure that you cancel your subscription before the end of the current billing period. We are not responsible for unwanted subscription renewals resulting from your omission.

Refunds for Subscriptions

  1. Full Refund within 7 Business Days: If you haven't used our service and have not downloaded any assets, you are eligible for a full refund within 7 business days from the purchase date. Please ensure that you send the refund request from the email address associated with your [Grapixe] account to authorize the refund.
  2. Refunds for Past Transactions: Refunds for past transactions are not possible. For annual subscriptions, refund requests should be made within 7 business days from the date of the subscription renewal.

Refunds for Credits

  1. No Refund for Credit Amount: Refunds for the credit amount are not available, even if the credits were not used to purchase any icons. Please be aware that unused credits will expire within one year.

Other Refunds

  1. Incorrect Charges and Fraudulent Payments: You will be eligible for a refund in cases of incorrect charges due to technical problems or fraudulent payments.
  2. Termination of Account: Refunds will not be provided if your [Grapixe] account is terminated due to a breach of our Terms of Service.

Refund Request

To request a refund, please send an email to [refund email address] with your refund request and relevant details. We will review your request and respond to you in a timely manner.

Note: This refund policy is subject to change without prior notice. Please refer to the most recent version of our refund policy available on our website or contact us directly for any inquiries.

Effective Date: [5/22/2023]

Thank you for your understanding and cooperation.